Support

Bug Invasion: Swarmageddon

Contact Us

Having trouble with the game? We're here to help. Send us an email and we'll get back to you as soon as possible.

Frequently Asked Questions

How do I restore my "Remove Ads" purchase?

Go to SETTINGS in the game and tap RESTORE PURCHASES. Connect to the internet and use the same Apple Account on iOS or Google Play account on Android as for the original purchase. Purchases do not transfer between the two stores. If restoration fails, restart the game and try again, then contact support. Restoring purchases does not restore lost gameplay progress.

I lost my progress. Can I recover it?

Game progress is saved locally. Removing the app or clearing its storage can lose that progress. Device backups may retain a copy, depending on your settings, but the game has no Twin Software cloud-save service. We cannot recover a save that no longer exists on your device or in your backups.

How do I unlock new weapons?

New weapons are unlocked by reaching kill milestones across all your runs. Scatter Blast unlocks at 500 total kills, and Plasma Lance unlocks at 2,000 total kills. Keep playing and you'll get there!

What does "Remove Ads" include?

The one-time purchase stops interstitial and rewarded ads while your purchase entitlement is active. You can use revive and double-reward options without watching an ad. It does not grant unlimited revives or remove other gameplay limits. Android offers Remove Ads; other purchase packs may be available on iOS.

How do I change advertising privacy choices?

Open SETTINGS > AD PRIVACY OPTIONS when available. This option appears when the consent service requires a privacy-options entry point. You can also manage tracking permission on iOS or advertising ID controls on Android in your device settings. See our Privacy Policy for data handling and privacy requests.

The game is running slowly on my device.

Check your store listing for device compatibility. Restart the game and your device. If performance issues persist, contact us with your device model, Android or iOS version, game version, and the steps that trigger the issue. Do not send passwords or payment card details.

How do Daily Challenges work?

A new Daily Challenge is available every day with a unique seed. All players get the same enemy spawns and upgrade options for that day's challenge. Try to beat your personal best!